We respect your right to privacy and are committed to safeguarding the privacy of our customers and website visitors. This policy outlines how we collect, use, disclose, and secure your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
What Personal Information Do We Collect?
We may collect and store personal information that you provide directly to us, including but not limited to:
- Name
- Email address
- Phone number
- Postal address
- Order and payment details
- Other information you provide while interacting with us
How Do We Collect Personal Information?
We collect personal information through:
- Direct communication (online, phone, or in-person)
- Forms submitted on our website
- Email correspondence
- Newsletter sign-ups
- Surveys or promotions
- Product purchases and returns
We only collect personal information that you provide voluntarily.
How Do We Use Your Personal Information?
We use your personal information to:
- Process and fulfil orders
- Communicate with you regarding your order, our services, and promotions
- Provide customer support
- Improve our website, services, and offerings
- Comply with legal obligations
You can opt out of receiving promotional emails at any time by following the unsubscribe instructions included in our communications.
Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your information to:
- Employees, contractors, or service providers when necessary to deliver our services
- Legal, accounting, or professional advisors when required
- Third parties involved in the event of a business restructure, sale, or asset transfer (with confidentiality protections)
Some information may be stored or processed outside Australia. By using our services, you consent to the transfer of information outside Australia under this policy.
Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.
However, please note that internet transmission is not completely secure, and you provide your information at your own risk.
Accessing and Correcting Your Information
You may request access to the personal information we hold about you by contacting hello@pawfectaustralia.com.au.
We will respond within a reasonable timeframe. We may refuse access in circumstances outlined in the Privacy Act.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your personal information
- Withdraw your consent to direct marketing
Cookies and Website Tracking
Our website uses cookies and pixels to:
- Improve functionality and user experience
- Analyse website traffic
- Deliver personalised ads via services like Google Ads and Facebook
You can control cookies through your browser settings. Disabling cookies may impact your browsing experience.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.
Changes to This Policy
We may update this policy from time to time. All changes are effective immediately upon posting to our website.
Please review this page periodically to stay informed.
Credit Card Information
We do not store any credit card details. All payments are securely processed by third-party gateways in compliance with relevant standards.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
hello@pawfectaustralia.com.au